Customer Testimonials
Super friendly very detailed documentation and explanation, and an rude to and from the service. Highly recommend this shop.
Great experience with the personnel and service they provided. The salesperson I worked with shared all the details about the car and took his time to answer all my questions.
Everyone is always friendly and helpful. They go out of their way to accommodate your needs
Ken, as always he is wonderful he fixed my issue with a minimum of hassle and expense! Thank you Kenny!!
Great service. Fast. Casey O’Brien was amazing. Helpful with pricing. Will use them again
They always take great care of me and get my car back to me quickly
Completed my repairs timely, provided a clean and safe courtesy ride! Car wash was broken, that was the only bummer! Was going to talk to them about a new car since may lease is up in May but I guess I didn't look appropriate to them because I walked in the showroom twice and was ignored by 2 guys doing nothing. I walked the small lot with questions, no one came out to help!! Oh well, I will buy my next QP elsewhere!!
Professional and pleasant.
Friendly staff, professional and helpful. Honored my warranty with no hesitation and very accommodating with service and rental.
My recent service visit was so Quick, easy and thorough—thank you for your help!
Alfa Romeo of Santa Monica is reliable and great at taking care of our service needs.
always pleased with the service I get there Pedro my service advisor always takes care of me and does a great job
Excellent service. Casey the technician was very professional and honest. The car was was delivered as promised.
Elena and the entire team were very helpful. I feel like I got a fair price and exceptional service.
My NRING was out of commission for 5.5 months…. Casey is amazing!!!! The end.
I am so grateful with the staff this dealership. They made what is usually a stressful event a most glorious one. Elena is the best sales representative I have ever encountered. Steven the manager is willing to bend backwards to help your car dreams come true. Daniel, the finance manager is exceptional at what he does. I highly recommend them for your car needs. I love being part of the family. Thank you Team for such amazing service.
Close to me. Excellent service. Friendly and knowledgeable people. Expedient and effective. Great coffee thank you 😊
Cassie is an excellent service advisor. I had a flat tire on the freeway and within minutes he sent my tire information to me. He was a life saver. Always helpful and friendly.
Friendly & polite staff, quick service & I still love my car!! Couldn’t be more satisfied.
Very pleased with my service rep. Easy in at 7:30 before work and the car was washed
I always get great service from Fiat, it’s why I’ve been coming to them for the last 5 years
Great experience as always. Ken Moore is very thorough and I always know I’m in good hands with him!
Helpful friendly staff A big shout out to Daniel , Paul and Casey. They all made for a great experience. Thanks
Very helpful and professional. I don’t mind coming in and getting my car serviced. Want great service ask for Pedro he’s awesome!
Great customer service
Appreciate the confident guidance in identifying repair priorities and all of the assistance related to rental logistics given this all happened as I was trying to leave town on a road trip. I was grateful to not have to change plans and return to a complete job.
This location provided excellent customer service from drop off to pick up. I will definitely be back
Very nice and clean place. Everyone its pretty nice and helpfull, 5 stars. To the satff.
Their staff was outstanding at every level from the sale, to the paperwork to managing a 2500 mile delivery. I greatly appreciated their candor and their honest approach to the sale. They even honored a military service discount to the sale that they were not obligated to do. While I was nervous about purchasing a car from across the country sight unseen it was an outstanding experience that I would recommend to others. RLTW
As always, Ken and his team came through with flying colors!! Always a great experience at Santa Monica Maserati Alfa Romeo FIAT.
The service team is always excellent, especially my service advisor Ken. They’re always very friendly.
All work done as promised. Very happy with the service
Both the sales person and person in the finance department were impressive: high expertise, exceptionally professional, and just excellent to work with.
Always friendly and professional. My car comes back immaculate and I know it has been cared for.
Ken and the team were great! Very friendly service staff so I will go back.
Excellent - will definitely be using their services in the future. The coffee shop at the corner (Ten Speed) is a nice place to wait - the staff helpful suggested that during my visit. As Fiat 500s are no longer sold in the US - a trusted service partner is an essential find.
Casey in the service department is fantastic. He is professional, kind and genuinely cares. If I buy another Maserati, it will be because of him.
I took my Fiat spider in for an oil change and Ken was there to help me in the service department. Ken is always very friendly and knowledgeable and extremely helpful he had my car in for the oil change right away and he even gave me a rental car after they discovered that I had it a leak in the coolant system. In the past I’ve always dealt with Ken and Pedro they’re both super great service people I would give them both big pay raises And promotions they’re fantastic. I highly recommend to anyone that ...
I use to travel to the dealership in van nuys where I purchased my vehicle. But since coming here and having Pedro as my guy I would never go back. Pedro is what every car owner needs in his or her life. Such an amazing guy. Always going above and beyond expectations . He sets the expectation up front and always follows through. Pedro my man. .. appreciate the dedication
Ken customer servuce skills are exceptional! He was very helpful, informative and personalized my fiat experience.
I've never been here, but Google asked me to review it. Here you go, Google.
My car was taken care of, I was provided with a rental, which meant I was not inconvenienced during the repair process. Car was delivered clean. Thank you.
Great team, professional
Great vehicle, awesome people, outstanding service!
This dealership’s service & attention to detail is superb. They made me feel like a king. Don’t miss out! Merry Christmas!!
Very professional and caring and responsive staff, they really want to help and repair everything under warranty.
The service manager was super cool. A refreshing experience. I will gladly return for ongoing service with this dealership
It was a pleasure dealing with this dealership. Salesman and sales manager were very helpful. Thank you Felix
Great dialer ship. Great people.
The excellent customer service provided by Pedro and team and SM Alfa Romeo converted me from this being the dealership of last resort for service to my preferred dealer for service. Thanks for everything!
Ken, And the whole service team is amazing. Casey is always willing to help of Ken’s busy and the rest of the staff. Sofia the valet is also amazing!
Great service. Took care of my needs and had a rental car for me while my car was being worked on.
I was very pleased with the service I received. Ken was very professional and kept me advised on the progress of the repairs.
I had an issue with my Granturismo not being able to change settings on my instrument panel display. Casey was very helpful in explaining my issue and the solution. The dealership did not charge me for there labor and the time they spent examining my car in general! Highly recommend Maserati of Santa Monica , A great dealership with great service!
I’ve taken my Alfa Romeo to many dealerships and this one by far is the best. The people here definitely go above and beyond for their customers. Every time I go there someone comes up right away to greet and check in on me. I like the lady with the short hair she’s always on top of it. I’ve been there many times and Ken has always made my experience a pleasant one. He gets me in and out knowing that I don’t have much time to spare. He is very attentive and knowledgeable. I trust ...
Always great- Ken is the bomb
First class operation! Really terrific overall experience at Santa Monica Alfa – Maserati!! Many thanks, AL
Ask for Elena. She is very straightforward and does not play game like many other car sales person.
Exelent service is a great location professional people mi car its running good alfa romeo stelvio thank you
They have excellent service and good quality work. I am very satisfied.
This was by far the best car leasing experience I have ever had! Elena, Ross and the finance department were all amazing! First rate experience! This is my first Maserati and I love it!
Always a pleasant experience! Staff and management are polite and super professional. As a bonus my car gets washed- yes! Shout out to Casey for being an all around good guy!
Experience was professional and service was completed promptly. Ken was a great service advisor and helped me schedule the appointment as well as being very helpful when I arrived for the appointment.
Fiat Santa Monica is great!! They are very friendly and very personable. I don’t go anywhere else for my car services!!
Casey O’Brien is a pleasure to deal with. Very professional and reliable. He makes service appointments simple and easy.
Casey was great! He was detailed and explained everything and made my visit wonderful. He makes the Maserati experience such a joyful experience.
Had a great experience! I couldn’t believe how easy the entire process was. No pressure and got everything I asked for. I highly recommend Elena, Nick and the rest of the staff!
They said they would be finished in an hour unless there was a recall or problem, and they were almost to the minute. Ken and everyone was friendly and easy to deal with.
I received such great service, everyone was super friendly and helpful. Ken did an amazing job and I couldn’t be happier with the service!
Very nice service! On time, issue solved fast, best support and very friendly. I am very happy
Mr. Frank is so helpful to us and friendly and also ajj the people who help us are wonderful thank you very much to all of you.
Amazing job by my service rep He went above and beyond Great snacks too. We were very happy
The car runs much better with new oil. And it was washed and cleaned inside. My wife said that the communication and welcome were super. Thank you. It is great to get service from educated and professional people.
Everyone was extremely friendly and personable!!! I was satisfied with the customer service received and will definitely be back!
An oil service turned into a proper check that discovered fault that was under warranty. Top för going above and beyond even if it took days. Would’ve been 5* with more call backs and it was expensive for engine and brake oil. Ken also has a sense of humour which helps.
Very good dealer they work fast and evreyone its pretty nice. Pedro is the best.
Very much appreciate the work Ken and crew at Santa Monica Alfa did for my unique case.
Maserati of Santa Monica was amazing! The customer service provided by Byron and Eric was exceptional. The process was straight forward, seamless and pleasure! Everyone on their team was great! Thank you!
Very good customer service,will definitely recommend .Anything from an oil change to ,car troubles 7 years in with these guys.
