Customer Testimonials
Casey is the best service rep hands down. Always happy with his exceptional service. Thank you.
Excellent service from Silvia and the service technicians. They evaluated my car and went into detail as to it’s condition. I greatly appreciated the entire experience.
Relatively new over the past few months to SM Maserati, but the attention to detail, responsiveness and professionalism beats out any my other experiences, hands down. Pedro is my service advisor and always delivers exemplary expert like service that exceeds my expectations.
Ничего не понятно. Но очень интересно
Very good customer service. Nice and clean dealership. Gets you in on time. Pedro listened to my concerns.
Quick check-in/out, Ken looked up my Mopar agreement covering my 10-year old Fiat. So happy my $100 deductible covered the stabilizer parts-labor needed. Very friendly and efficient customer service. Glad my Fiat service center is in Santa Monica!!
Scheduled an oil change and tire rotation, technician found an engine leak. I was provided a rental and all work was complete in 24 hours! Great service from Casey and the entire team!
Professional and friendly, very knowledgeable. They were able to identify the issues efficiently and made the process so smooth and seamless. From the entrance warm greeting to the end process it is a great experience making you you feel a valued customer.
Great experience buying a car! Kevin was great and did everything he promised. Love the car!
Casey was great ! All staff was friendly and attentive! Maintenance was done in the time they predicted. All in all, awesome service!
Great service , great people , I have complete trust in my service adviser . See you at the next service
Casey did a great job making the process easy and kept in contact. I would definitely come again.
There was a problem that prevented the gasoline from going into the gas tank. It took a long time to correct the problem however, I was provided a rental during the process which I appreciated very much.. Sylvia was very professional and kept me informed.
Ken is AMAZING! Always takes good care of us! The reason why we keep coming back
I had a great experience buying my car it was very easy The best deal fantastic service
Service is great. They get the job done. Only complaint is its hard to get a hold of them on the phone.
Ken was the best. Entire staff from the greeter to the worker who sold my wife items from the gift shop were very prompt and polite.
Was nice atention,and friendly. With out appointment. Because I need the service before travel.
Extremely communicative and efficient. Was quick and got everything done. Everyone was really nice it was great.
I service my FIAT there for the past 7 yrs there and have always received great service. People are kind and professional.
Definitely recommend coming to Santa Monica Maserati dealership , Pedro is the best my husband and I received the best customer service experience.
Overall great service from start to finish. Was able to drop off my car and pick up when promised. Very easy process.
Excellent service and valued my time. Tool good car if my Alfa Stelvio and made sure it was up to date with all service updates.
Kevin was a great salesman and made the car transaction smooth! Steve made our transaction seamless! Great dealership!
Pedro is very professional and friendly. He has been consistently providing good care for my car.
Casey is a commensurate professional and consistently delivers exceptional customer service. Thank you to the team at Alfa Romeo Santa Monica!
Paul Marino is an amazing salesperson. Along with their finance manager Daniel, the team at the dealership provided an exceptional experience. They were honest and caring in providing the details necessary for us to purchase a car. I highly recommend them and the dealership!
Casey is always so great. He always looks out and helps me with any questions I have.
Elena was excellent in helping me with getting my Alfa. Stop by to see her!
Great service very professional. Always take my cars here, these guys are the best. Always a pleasure.
Service was great. Sometimes difficult to get through to service center or get a timely callback.
My service man is very knowledgeable and caring. He has always delivered and has gone above and beyond in assisting me with my car issues
Excellent service. Great team, very professional from start to finish. Good experience, nothing but good things to say.
Very nice people
Pedro is the reason I take my car there for service! Excellent! He’s great!
They were professional, understood my needs and made car buying even pleasant. I would recommend them highly.
Sylvia expertly handled my repair and made sure I was satisfied. I could not be happier with my experience.
Great customer service provided by everyone from first contact. Prompt attention and diligent follow through delivery if car following service
Ken is amazing. He delivered personalized device he was attentive and saw the entire service through . I am very happy with the service and I will definitely go back .
I was treated friendly and every one was helpful. It made me feel I was being heard. I really appreciated it because having issues with my car is no laughing matter.🤣☹️
Everyone at this dealership is super nice. From the moment you pull up and that nice lady that greets you and speaks who knows how many languages, to Casey in Service he’s Awesome. And even if you walk past the service bays, the techs those guys always give me the head nod and say what’s up
Came in for my annual maintenance. Service was completed quickly and left with a cleaner car than before.
Excellent service, professional and friendly. Knowledgeable mechanics who explained the work done. Enjoyed the refreshments while waiting.
Pedro Leal is the reason I feel confident about bringing in my car for service.
They work very well nut it took a so long to fix it. Also getting respose was not easy to get it..
I liked it. The service manager helped me a lot and was kind. I'm satisfied.
Sylvia, always gets the job done in a professional manner. The car is always clean and perfect. She always calls to keep me updated on the progress of my car. Nothing is too much trouble . She is great! Lily , who greets you is beyond wonders. Her disposition and kindness makes the world a better place.
They had great follow up and the team all around has been very pleasant to work with.
We purchased a Certified Pre Owned Maserati Ghibli via on line purchase. When it arrived it had some issues. I tried to reach out to their management team and did not hear back. The perception we had was that once the sale was made they did not care. Once we finally connected they assured me they would address the issues and they did. They are a very busy dealership and now we understand why. Their commitment to customer satisfaction even after the sale was above and beyond. Thank you very much Maserati for a great experience!
Everyone was very helpful. I appreciate it and it made my day. It is so difficult when my car has issues but it was taken car of.
Great customer service… fixed the suspension problem under warranty I’m happy also delicious Donuts
Hands down Best experiences I have ever experienced at any dealership, from buying through servicing. High level of helpful professionalism from Casey, Eric and Ross. Thank you guys!
Ken is a very personable and knowledgeable gentleman. The service provided was awesome and reasonably priced! Thanks
Casey in-service is one of the main reasons I keep returning to Santa Monica Maserati. He makes every service appointment as easy as possible and unfortunately my car has been in the shop way too many times this year.
Staff was very nice. Courteous. And got the job done for me.
The service reps do a great job of making the experience as smooth as possible. For my recent routine maintenance, Casey O’Brien was assigned to me. Casey is awesome. Made sure my rental car was ready and provided timely updates. Advised me on other items pertaining to my vehicle model. Pedro has also helped me in the past and also does a great job! Overall the service department is very professional and trustworthy!
Ben and his sales manager were on top of it when we were looking for a specific car to buy. Once we reached an agreement, the docs were made up, signed and we were out the door in 30 minutes. The finance portion was quick, easy and executed professionally. Thanks!
They were very helpful and did their best to be accommodating. Thank you very much.
Absolutely, awesome cars, like truthfully who doesn't dream of having a Maserati,💜 that does at least 185mph.🤙🤙 Lose your license and now you don't drive 😎 As the classic song goes. And the customer service here, especially from the new trainee of 2019, was exceptional 💜
Extremely helpful and always on time. They offer rides back and to which makes it super awesome to deal with them!
Ken and his team offer the best customer service in the industry. They are fair, communicative and great at what they do. Our car is in the best shape it's ever been because of the recent service at Maserati of Santa Monica.
Great experience. Excellent service. Made leasing a new vehicle a breeze. They make the costumer feel valued.
They were very kind and personable. They fixed everything in the car I wanted fixed.
I went to the shore room after seeing that their prices for the Levante lease was the best. I was a little bit suspicious because it was much better than most other businesses, they honored the price and give great service. I can honestly say it was the best car leasing or car purchase experience I have ever had in my 40 years of buying cars
Pedro and the crew have handled my car repair and maintenance with professionalism and kindness. Any issues that have come up have been addressed promptly.
Great customer service and I was treat with respect, Paul Morino was amazing with the best attitude
Outstanding service got me out to our ahead of time can’t say anything bad And the service staff was very very helpful
My wife & I were impressed with the professionalism we received from the service staff. We were made to feel . . . 'special.' We appreciated Ken Moore's patience and expertise in explaining what repairs needed to be made on our FIAT. His follow-up was no less impressive. We thoroughly enjoyed our experience! Thank you!
Worked with Kevin Krumpak. A total professional, not pushy, and an absolute pleasure to work with. Leasing process was easy and efficient.
They treated us as if we were the most important people in the room. They were informative
My service rep Pedro is fantastic. He takes care of my car better than anyone and could not be more pleased with his performance.
Pedro is really helpful, he will take care of you.