Customer Testimonials
Ken made the experience of having to bring my car in for service a pleasurable one.
best service ever. my advisor was so friendly, cared for my needs and made it fast and easy. def coming back! thank you for your great service
I’ve been here often lately. But the service is always great. I appreciate the thoroughness in solving the problem (this last one was a rare one). Also, I very much appreciate the same day availability.
A pleasant visit. Scheduling appointment was easy and staff from salespeople to service department are top notch professionals. Was in and out within a reasonable time frame.
Fast, thorough, and professional service. Always a pleasure.
Ken was absolutely amazing! I was treated with so much kindness and respect. I am very grateful for the your entire team. Highly recommend this location.
The service was above and beyond any service I have had from any service department of the finest cars. I was told exactly what needed to be done for the car to be almost as good as new before warenty expired at the termination of three years. The work was done and the car looked as good as new. My service advisor was very helpful and remained in touch through completion. Thanks to him I am very satisfied and now searching for new car Maserati will be at the top of my list.
great service . proffesional go see elena
The service department is excellent. Easy to schedule an appointment; excellent service advisers; and the work is done right. My Stelvio always runs well when it is returned to me.
Great, fair pricing.
AMAZING service always. Casey provides some of the best service I have ever had.
Byron Shantz was great to work with and went above and beyond to ensure the deal was fair. The supporting team was professional and made this online purchase seamless. This was one of the best experiences I have ever had in purchasing a vehicle. Highly recommend purchasing a vehicle from Maserati of Santa Monica team.
Casey is excellent advisor
Quick, and fixed everything I needed. Even have my car a cleaned! Very friendly and even sent a follow up the next day. Will come back!
We have had a very positive experience working with Santa Monica Alfa Romeo. Byron Shantz was extremely helpful and timely throughout the entire process of selecting our car. He always followed through on any request or question that we had. We appreciate him. We also enjoyed and appreciated our interactions with Ross Samya. You have a great dealership.
The service advisors are the best! The work is done perfectly every time - whether large or small! Best dealer experience in LA! Molto bene grazie!
I have always received top of the line service from Maserati of Santa Monica! The service team and technicians do fantastic work for a seamless experience and maintain your car to high standards to ensure a smooth ride. Great team to work with!
Elena was amazing: upfront and so helpful. She made the experience very enjoyable and our easiest car buying experience. Top notch customer service and salesmanship.
Great experience. I went in with a small issue but without an appointment and they were very helpful. And they did the best wash and polish the car has had since the beginning of the pandemic.
Amazing experience at this dealership! Friendly, knowledgeable, helpful and service oriented... everyone that helped me was incredible. Would highly recommend.
Purchasing a car from Santa Monica Maserati was by far the best experience I’ve ever had. They were straight shooters and and most importantly got me the #’s I needed. Thank you Paul!
Great, timely service. Professionally executed. No surprises, extra costs, or any other issues that plague auto sales and service sectors. I prefer smaller dealers to get my cars, but SM Maserati and Alfa Romeo has outgrown the lot where they are now. .Which is great, as they have loyal customers.
Pedro is very knowledgeable and very kind. Always willing to listen and follows up to make sure everything is ok. Also he gets back immediately when ever I leave a message he gets back right away
Team is friendly and helpful. The work is always top notch. Would recommend them to anyone who owns a Maserati. Always a pleasure to deal with.
Very easy in and out. Work done on time. Uber both ways was helpful. Pedro is great. A little pricey but on par for 30K SVP.
Ken was absolutely the best.. his co-workers were good too. Live this place. I'm going to take all my cats to this dealership. Thank you.
Fast great service, always a nice experience when I am at Santa Monica Maserati, found a minor issue and it’s currently being resolved, thanks
Every time we have needed service, Casey and team provided thorough and perfect service. The culture is friendly and professional. Genuine interest in best service. Best in LA.
Dealership was very courteous on both occasions I was there. I had to call Pedro to remind him to email my invoice. I ended up calling Tania (cashier) and she emailed it to me.
Service was good, fast and professional. My appointment was set and my vehicle was attended to immediately. Information was clear on what was recommended for the repairs and the team was great with responses.
Always great. I’ve brought my car about 3 times in the last 2 months. They fixed something AAA broke. I’m caught up to all the maintenance stuff. I’ glad they know my car.
This is cool the dealership was down to earth and super simple no upsell bull . I gm got my service and left and nothing is wrong and they even cleared out the light for me
From the very beginning I felt great about this dealership. I was introduced to Paul Marino, a salesman who I met through Nick Argos head of finance and the two of them plus the manager Ross took great care of me. They found the exact car I had requested which was extremely difficult to locate and I got the price I wanted as well as the terms I wanted. The deal happened relatively quickly and they were great at communicating and sticking with their promises.
Service manager Casey went above and beyond providing great service! The women who I checked in with (dark hair) was very pleasant as well. Refreshing to experience great customer service in Santa Monica!
Professional and timely service while watching out for me and my safety. Kept me informed along the way and performed work faster than what insurance had estimated.
Great service. Delivered my car as promised. I also liked that my car was given a wash as well. I will be happy to go there again next time I need service.
Casey, service advisor has been amazingly accommodating and always keeps me informed! He responds quickly and knows that I travel far for service so is extra attentive.
Worked hard to make the sale and we appreciated the effort. Positive attitude of Paul and Ross made experience enjoyable and they understood my time constraints.
One of most pleasant trips to a dealer to buy a vehicle I’ve ever experienced. Very professional salesman, Everyone was so friendly to me and my family. We weren’t there a long time and I purchased the vehicle I came for. Would definitely recommend anyone looking to buy a Maserati to this dealership!
The sales rep and manager were both very knowledgeable and helpful. The car was washed and in beautiful condition. They walked me through everything I needed to know. Would definitely come back
Staff is friendly and helpful
Spoke to Casey and he scheduled me in the next day to look at an issue I was having with my new Alfa. Small manufacture problem. Handed the car off to Peter, who figured out what was wrong with the car and fixed it within an hour. Prompt and friendly. I will definitely service my car here again in the future.
Pedro was super nice, thorough and my car was ready in under the time estimated 💪🏽💪🏽💪🏽 I am happy to have found a great dealership to take care of my car the right way.
The staff are very efficient. I was promptly attended to and my car was inspected and they gave me my receipt in less than 40 minutes. My ride back to work and pick up after service was likewise great. Nice clean car. I just hope they sanitize before turning over my car back.
When i dropped my lease car off, the processed it so quickly my ride hadn't even arrived yet. They were courteous and really fast!
Terrific buying experience - I felt like a VIP from the moment I walked in - thanks Tom, Erik and team for all your help!
Absolutely, THE BEST DEALERSHIP in the West Coast for cars, especially Maserati!!! The best Sales and Service departments! Thank you Casey O’Brien & Eric Martin! Respectful!
Excellent service, thank you! Pedro was great, the team was very helpful, service was very quick and I was in and out of there in less than a day.
Name of the salesperson that help me on the transaction was Artem . he went above and beyond ! Great service and customer support. Bravo Artem!! Thank you
The Santa Monica Maserati team just completed the annual inspection and service on my "treasured" 2014 Q4 Quattroporte, for which I give them my sincere thanks – and 10 stars! Martinn Mandles (unpaid, independent and enthusiastic endorser!)
Highly recommend Maserati of Santa Monica. We traded in our old Levante for a new one. Michael Abogunrin worked with us to find the exact car we were looking for. Michael was extremely courteous, professional and walked us through various options as we went back and forth. Steven (sales manager) also ensured we were taken care of. The entire experience was A+. We can’t wait to work with both of them when We’re looking for our next car!
Was very happy with my overall experience. Was courteous, communicative and professional.
Casey O’Brien was great. Friendly, responsive, delivered the car when promised. I would call Casey again. The price seemed fair. Received the loaner car I requested.
Casey was thorough and truthful. My car had been giving me trouble, they fixed it right up. Thank you. Thank you. Thank you. See you next time.
Casey is absolute an awesome guy to deal with. Always attentive and super professional. Santa Monica Alfa is definitely the best dealer device I’ve had!
The service was excellent, he took the time ( without me asking ) to explain certain features of the car I did not know, in my opinion the service provided was above of the competition. Casey O’Brien is great asset to the company. The work was delivered on time as promised. The cost was competitive compare to other dealerships. I will be back
Casey is a first class service advisor. Richard in Parts tracked down a hard to find tire for my Alfa Romeo and Casey set me up with outstanding service for my tire and longstanding software and mechanical issue.
Very well handled since the beginning, they arranged a tow car, a rental Maserati, fixed a couple of issues that I didn't even though that would be included, and everything under the manufacturer's warranty for $0. This is how the car's warranty should work!
They always provide me with top notch service! Love this dealership. They definitely know how to take care of their customers. I’ve never had any issues.
I had an outstanding experience with Alfa Romeo of Santa Monica. The sales associate, Art, was very knowledgeable, respectful and helpful. The best part was that I left with an amazingly beautiful car in a reasonable amount of time. I’ll 100% recommend them to my friends and family.
Pedro, my service consultant, is AMAZING!!!! He goes above and beyond and he really works with you. He arranges Ubers to and from where you are which is a big help when your car is being service.
Customer service was beyond exceptional. Frank Cook went above and beyond to help me and I will be back to get my next car here.
Pedro leal was the the most professional and very specific to the needs of my Fiat. I give him 10 stars. I would recommend him highly
Art was a gentleman. Honest, hard working, and generous with his time. I would recommend Art, and the dealership he represents to anyone with luxury vehicle needs.
Ken was very nice. It was fine on time and was great yhe washed the car. It would be so nice to have a loaner car, maybe next time
Excellent customer service. Friendly. The service team enjoys their work and it shows. Highly recommend. I will be bringing my 124 Spider back here for all service in the future.
I strongly prefer this dealer due to the level of expertise and customer care they provide. The staff are all friendly and professional, as well as the service time is fast and convenient under most reasonable circumstances.
I really had a great experience working with Elena in all process of my car purchase. I will recommend Maserati Santa Monica to other people
Very friendly service place. Casey O’Brien was my service advisor and he rocks. No pressure environment. I definitely can recommend this place to others.
Pedro Leal is very helpful and trustworthy. Excellent customer service. He has reestablished my trust in Fiat service and I will be back for more.
Was not able to repair the problems. Difficult to male an appointment and not great follow up. Pleasant to work with and they are nice to deal with
great dealership and awesome group at the service center. always had service done on time, offered rentals and replacements as needed, just all around went above and beyond my expectations- shout out to Pedro - thanks for all the help!
Polite, professional, honest and kind, stress free, a gentleman, a mensch.. I would have Art over for the holidays if he'd bring me a hat.
As always, Pedro was friendly, professional, informative and helpful. After my recent service he gave me an idea of what would be needed in the coming months.
Helpful, friendly and good work.. made the experience of leaving my car and picking it up again really easy by having ride share option available too and from their location...
Bill was as agreed upon Spoke to Ken Moore about technical oversight but otherwise completely satisfied Moving out of town with my 500 and just needed a look over Thank you
He is very professional good customer service Good service very friendly always very happy with his service and it’s not the first time that I’m caming to him
Casey is fantastic and very reliable Follows through on all the details and friendly Casey takes the time to explain in details problems and solutions
Great. I appreciate the rep remembering me and my car. The service is always efficient. Also, thank you for having appointments available the same day.
Nick was absolutely amazing!!! His thoughtful service and engagement, coupled with his unmatched expertise solidified our decision to patronize the dealership. Thanks again so much Nick!!!
Casey should certainly set the bar level for training. He goes above and beyond every single time. Did I mention I have a Maserati? Service is synonymous with the brand. I would never deal with anyone else. He certainly keeps me with the brand. A wonderful representation of the brand and a true gentleman. He should be the example.
Always great service, I don’t have to wait days for service but they offer a loaner if I need one or a ride with Alto. Best dealership in Santa Monica.
This was my first service at the Santa Monica Alfa and Ken oversaw a fast and efficient routine service. My car now runs much better!!
Worked with Casey and he was very professional and fast. Fiat EV needed many small fixes. Was done fast and reasonable cost. Nice service all around.
Pedro is amazing! Everyone is kind, respectful and patient with me because I am a lot to deal with but they are well rounded people who love to help.
The dealership took care of all my concerns at reasonable prices. They also told me things that. Needed immediate attention which I appreciated very much.
Smaller than your typical Maserati dealership in So Cal but what they have is priced so that you definitely have to bargain lower. Relatively smooth process but the eventual price leans slightly to the dealer's advantage. But they have that sexy Maserati that you want.
The service was professional, attentive, and without hassles. Compared to Other Maserati , this was the greatest. It was worth the 2 hour drive! Would recommend to everyone.
Great service would have giving them 5 stars but after spending a significant amount of money i had ro come back the next day because my engine light came on due to a lose screw the technicians did not tighten 😣
Casey was great from making appointment all the way to pick up process. Car was done as promised and everything went super smooth , thank you Casey.
