Customer Testimonials
General checkup on my Fiat 500 Santa Monica is always good to me and caters to my needs. I usually work with Casey and he’s very competent and communicative (and respectfully answers all my sometimes-lengthy questions!). I’m treated well and never feel pushed into anything. I’ve been to many car dealerships for both browsing and purchasing, and this dealership makes me feel no less than their Maserati clientele — as it should be.
64,000 mile service on my Fiat 500
Pedro is the best service advisor around
Great service and communication! Highly recommend! Ken was very helpful and responsive to my questions.
Great experience Pedro Leal was very helpful and attentive.
Great service everyone was really nice and vocal and the service was really truly quick
I have always been treated really well period Casey O’Brien is a great service person
Ben and Ross were great to work with. Always a pleasant experience at SM Maserati.
Amazing. Casey went above and beyond to take care of me and my car. Professional and honest.
While not frequent, every time I come to Santa Monica Alfa Romeo for service, I always know I will be getting excellent service not only to my vehicle, but customer experience wise as well. Brian was assigned to me on my most recent visit and he was extremely courteous, knowledgeable and helpful in my needs for the visit.
Casey was awesome and great to work with. Did a great job and made sure the car was taken care of.
Bought a new car snd everyone was very helpful
Been coming in for car service for 3 years , and CASEY always take great care of my car and myself ! He’s amazing , great customer service ,very helpful will continually come this location before I sold my car ! 5 stars to CASEY !!!
I am always impressed with the service I get from Pedro. Thank you to him and his team.
Your people care. We come a long way for your great service. Thank you for being here..
Best experience with pedro he was very good explaining me everything and helpful, recommended 100%
Overall great & pleasant experience. Ben the sales consultant was extremely helpful and a joy to work with. Eric is an excellent general manager
Your alpha Romeo dealership is very helpful and respectful and I enjoy being there you are friendly and I will come again
Within the past month I can say I've been to several Maserati dealerships around and made several enquiries. Santa Monica made it happen. One of the best experiences I've had when purchasing a new vehicle. I sent an email enquiry which ended up being a sale a day later. William Ponty was a great salesperson to work with. The manager is an absolutely great person as well as the rest of the team there.
It's good to know the team is taking good care of my machine! They check everything out and really go the extra mile. I'll keep coming back!
I got great help from Elena buying an alfa Estrema from her. She is the type of sales agent you would like to do business with: honest, passionate, and considerate. Most importantly, she is the model of being upfront: she will never xxxxxxxx with you to waste your time.
Great attention by the staff and service advisors, place is clean and very friendly. Definitely recommended
The customer service that I received from Pedro and the team was awesome. My car had a recall and they handled it perfectly
Perfect service. Very accommodating and helpful. Did the job fast and perfectly.
My experience with Casey was extraordinary. I’ve been coming to the same service center for years, and Casey raised the standard to a new level. Really grateful for his great work, responsiveness and amazing customer service.
Amazing, spectacular, generously attentive customer service. An experience you would hope to have and the care and manners of true professionalism. A noteworthy experience. Definitely recommending!!!
Your dealership is great the employees are very nice. They were very helpful to me!
I am treated like I am a member of the family. The needs of my automobile are always addressed.
Great service Pedro customer service technician was professional and very courteous. I am very satisfied with excellent service received from Pedro
Yearly service. Great team with highly efficient work! My first visit, they are terrific. We'll use them every time I. The future!
Excellent job. The service was excellent. They brought my car to my house excellent. Mary professional dumb. Like I was very clean when they return. No complain. they offer me a Lorna. Which one I took after a couple day. My car is 2020. And they give me 2023. In the next two years does the car I’m going to change it for. I was very happy with the 23. I like it. Thank you.
Came in for an MPI and everything came out great.
Casey is AWESOME!!!! Will keep coming back because of him, his customer service mentality is a loyalty builder.
Very helpful and good service, will referral to my friends. Thank you for your best work
Ken is an awesome customer service rep ! He always go above and beyond for customers
Awesome, knowledgeable staff, A1 prompt service. Very clean and organized service department. Would highly recommend.!
Went in for annual maintenance. In and out. Love the team here
Wonderful experience here as always!
KEN WENT ABOVE AN BEYOND DURING THE ENTIRE TIME WHILE MY ALFA ROMEO WAS SERVICED. ALSO, THANK YOU FOR THE FREE RIDE PROVIDED.
Really appreciate Casey and everyone’s help.. excellent service and great waiting room.thank you Casey goes way above any expectations of superior service. He is wonderful.
This was my first experience purchasing a vehicle completely online. What an easy process with Maserati of Santa Monica! Kevin Krumpak is a wonderful salesman. First of all, very personable and low-pressure. Secondly, not only was he reliable and prompt to respond during the purchasing process, he has also been immediately available with other assistance and has always been willing to help with our multiple questions throughout the delivery process as well. We probably unnecessarily bothered him many times, but he has always been pleasant and has either been able to answer our questions or has put us in contact ...
Ken the service advisor is a rock star!
Excellent service. Nice and professional.
Service department is stellar. They accommodated me without an appointment and washed my filthy car. 😄. Always a pleasure.
Fast & excellent service was provided - friendly service advisor and on time as I wax promised
Pedro is an excellent service advisor. I drive from Palos Verdes Estates because of the excellent service Pedro provides. Pedro truly cares about your car and goes above and beyond to ensure customer satisfaction. Pedro is indeed an asset to Santa Monica Maserati.
Great service and very timely. Service advisor,Casey was very friendly and took good care of us.
Sadie was very pleasant to work with. My only suggestion is that she make a better effort to update her customers on a more frequent (say every hour) on the status of the service.
Within the past month I can say I've been to several Maserati dealerships around and made several enquiries. Santa Monica made it happen. One of the best experiences I've had when purchasing a new vehicle. I sent an email enquiry which ended up being a sale a day later. William Ponty was a great salesperson to work with. The manager is an absolutely great person as well as the rest of the team there.
I needed help setting up Sirius Radio.
Casey O’Brien provided excellent service. He went out of his way to accommodate our request for serving with a quick turnaround time.
We worked with Eric on the purchase and Nick on the financial work for the purchase. Both gentlemen were professional and responsive. It was a pleasant experience.
Excellence in customer Service is not only what the Service Staff at Maserati of Santa Monica strives for. Thanks to Casey, Monica and others you feel very welcomed and like a family. Their knowledgeable staff makes your experience at the dealership very pleasant and time efficient. I have been there more than once and each time I have been promptly greeted and assited. Many thanks to the service staff. Keep up the good work! It's an utmost pleasure working with you!
Great experience.
Sadie helped me out and she was an absolute angel. She helped me out when some other staff were being a little difficult. Sadie fixed all of my issues with my car and was very kind!
Sold our car to them
I’ve used Ken Moore for 7 years now (across 2 vehicles) and he’s always been a pro - taking great care of my vehicle and going the extra mile. Highly recommend.
Very helpful. Service adviser Casey is great.
Easy to work with and very professional. The only alpha dealership I would work with.
Best customer service, Sylvia is truly a doll and a pleasure to work with! very grateful for her and her attention to detail. she explained everything to me in Laymans terms for me to understand.
Casey was amazing from start to finish. He assured me they could fit me in and had the rental waiting. I couldn't have asked for a better experience!
Repairs were explained to me so that I could understand what was done to my car.
Reliable and Pedro is always kind and accurate . I learned. Alto you introduced was good so I will use them,
Your receptionist is very good. I thank your service advisor, Casey O'Brian and your mechanic for doing an excellent job
Excellent customer service very polite and courteous.very knowledgeable about all service needs and requirements
Fast and professional service. Thanks Ken!
Pedro always sees that my car problems are fixed correctly. In addition he is always helpful with my questions and my time. The dealership may be sure of my continued business.
From top to bottom the best culture of any car dealership I have ever dealt with from the office to service. A first class outfit
Excellent service Casey us the best service adviser ever. Super impressive. Had a great experience
Great service and attention to care.
Friendly and helpful - made things easy.
The team at Santa Monica Maserati Fiat are always great and thorough. They advise us on what is next needed to keep our car in tip top shape. Recently, they even helped me source a part for my window that I was told no one had and no release date on when I would have it from the mechanic who replaced a damaged window.
Great team and Ben is a great salesman. I am glad I purchased my Giulia here.
I give Pedro the service manager 100% in customer service , thank you Pedro
I have been dealing with the other two location which was a total joke. 3 months with no communication or help. Got hung up on 4 times and trying to get service was a joke. I just gave up and called Santa Monica out of frustration and my car was fixed within 24 hours. What two other locations could not do in months they managed to do in less than 24 hours. The customer service was just behind kind. Got the best recommendation for breakfast and they called an Uber to take me and pick me up. Everyone was beyond kind and had smiles ...
Ken Moore in the service department is excellent. He is the most informed to maintenance a vehicle.
Santa Monica Maserati provides great customer service. They are knowledgeable, friendly and courteous. They make the process of servicing your car painless. I highly recommend them.
Pedro is everything a service advisor should be. Competent, friendly knowledgeable and efficient. He always takes care of whatever my car needs
Pedro is the best. I tend to do things last minute but he still helped me with putting me in the schedule that day
From the moment I dropped off the car to picking up the rental car to the pickup of my car after repairs the service was excellent by everyone involved
Great friendly service. Very knowledgeable, Courteous, and informative. No hassles, on time as stated. Loaner car offered as vehicle was being serviced. Top notch all the way. !!!
Frank make sure we left satisfy with what we purchased. Frank’s customer service and everyone else at Santa Monica Maserati was amazing.
The service was great! Casey always goes the extra mile. Thank you