Kevin was very helpful in assisting me with purchasing my lease. His follow up and customer care made a difference.
Great people. These cars can be tricky - without good service you wouldn’t want to own one. Casey is great. Straightforward and rapid communication. Excellent experience.
Casey was very helpful and communication was awesome. I felt in very good trustworthy hands
Frank Cook was exceptional as our contact, and Eric (his manager) was a pleasure to work with when we were seeking our new vehicle. Highly recommend Maserati of Santa Monica for an optimal buying or leasing experience. Everyone was so pleasant and eager to ensure we had everything we needed b
Nice and easy fix
Glad with all the service thanks I really appreciated thank you for the service Ok thanks se
In and out fast and the service provided by Sadie McGlynn was amazing! Knowledgeable, courteous, professional. She made the entire experience 5 stars all the way across the board!
Got work done when promised. Good communicated.
Excellent customer service! Super friendly environment!I recommend every one use this Company! Great work.
Very efficient, good service rep, completed the job in less than a day, helped arrange for transportation to my work.
Santa Monica Masarati Alfa Romeo is the best ! Great customer service, friendly & prompt response to any issue.
Pedro is soooooo amazing! Thank you for the excellent service!
Brian is always great. He goes out of his way to communicate and get everything done.
The Staff are always professional and courteous. Making me feel comfortable as soon as arrive.
Great customer service, especially Sadie McGlynn. Attentive and made everything easy. That’s all I got.
I worked with Brian. Brian was friendly, professional, and accommodating. Although the problem wasn't fixed the first time and I had to come back, I was taken care of in the end. The customer waiting area is very nice. Everyone was very friendly and accommodating. Thank you!
Great service and follow up
Nick was amazing!
Excellent service! I walked in without and appointment but you wouldn’t have known. Ben was very helpful in getting me exactly what I was looking for and the deal done promptly. This is my second car from them and won’t be my last!
associate Ken was very helpful getting me checked in and comfortable while I waited for my oil change and fluid check.
Outstanding service. I can’t imagine a better experience. I would recommend it to all.
Quick fast service from Pedro.
Very helpful and friendly service. Casey was very proactive in getting my car fixed. Pleased with service.
Service was quick and everyone was very friendly and helpful. Ken in service was awesome!!
Excellent service beyond my expectations, great job all around. I also liked how I was kept apprised on progress constantly.
Wonderful people, especially Sadie who was so very helpful. I prefer Santa Monica Alfa Romeo over the Van Nuys location.
Brian communicated well throughout the process. And he gave me more discount than my coupon
I always have a good experience at the dealership. Pedro takes very good care of me.
The service was perfect and the waiting room super comfortable and nice. Food and drink offerings delicious.
I had a very authentic Italian experience both in the showroom, finalizing the deal and becoming a member of alfa family
ELENA PROVIDED MOST AMAZING SERVICE DURING MY VISIT TO LEASE NEW CAR.. hIHGLY RECOMENDED HER TO FRIENDS .
Very helpful and courteous throughout the process. I would highly recommend them to anyone. Very satisfied.
Pedro is the reason I bring my car back to the dealership for service! I own my Fiat but Pedro’s professionalism and real care makes me drive an hr to service my car.
God pleasant experience overall. Well received. Easy process. Communication was great as well. Advisor was great.
Kenneth Moore was quite supportive,professional and relived my anxiety when I had my car stuck in a nearby business for the second time that day after the battery was jump started the same day at my residence He made it easy for me to ok the car to be towed straight to the service department so that he can check what is exactly wrong I had waited for over three hours for AAA to come tow the car till the service department was closed at 1700 hours,he gave me instructions to communicate with the dealer personnel I did and ...
Pedro Leal provides the most amazing customer service with the greatest turnaround on response /repair time.
Everyone at the dealership were helpful and friendly , highly recommend to family and friends thank you for the service
Ken was very accommodating and worked with me to get my car serviced before the warranty expired and over a holiday weekend.
My service advisor Ken Moore is such a great man he is being my service advisor for 25 years. I definitely recommend him . Pedro Pepa
Great service! Ken is the man!
Professional, welcoming and efficient service. Really like that the location is in my neighborhood and really feel like they care about my car.
Ken was our service representative and he was excellent. Courteous, professional and very complete in accomplishing all our goals
Ken is the best. Service prompt. Ken is the best. Service with a smile ok .
Elena Redkin sold us a Maserati Ghibli and her professionalism was at its finest. The process of buying the car was very smooth and quick. Everything was handled in a kindly manner and very respectably. Thank you for the great service as this was one of the best car buying experiences I've had. - Alex S
The best salesmen in the industry. Honest easy to deal with
Everyone at Santa Monica Maserati is Professional, efficient and helpful. Always timely and extremely kind.
Friendly and manageable so it feels like you’re getting very personal service. However I would like a better waiting area while having my car serviced. I felt compelled to go offsite.
Excellent experience from beginning to end. My salesperson was extremely affable. Finance person the same! Great communication and professionalism.
I am very lucky to find them because their service was as great as the price they charged.INCREDIBLE!
Ken was great service was as promised
Pedro is amazing. The nicest and professional.
I live in Dallas and bougt a Ghibli F-Tributo from them without seeing it. When it arrived here in town it was every bit as nice as I was told. Ben, my salesman was great as well as Nick in the financial department..
LOVE Sadie and Silvia! They are always very Kind, on top of everything, and willing to go above and beyond! Thank you!
Great customer service! Sadie was super helpful and friendly. Process was seamless.
Pedro Leal provided excellent service.
It is always easy to schedule service appointments and they are always friendly and helpful.
Had a great experience replacing our old Guilia with a new one. Thanks! Sales manager Steve Jay made it easy!
ken was great! very helpful, attentive and was able to get the work done sooner than expected
Excellent communication and quality of service. My go to place to service my 124 Spider.
Ken was nice and helpful. Unfortunately they charge 10/gal to fill up your own vehicle when you don’t ask, I didn’t see that in the bill until too late. Ken promised he would give me back some of the amount, even if out of his own pocket it seemed. Overall good experience.
Elena, Steve and Nick were an absolute pleasure to work with. Professional and very knowledgeable about the vehicles
Best service department I have ever been to, so helpful and nice, completed my car in a timely manner
Paul was Amazing from the call to him to the purchase! Smooth transaction and no hidden fees! Dealership was clean and welcoming. My daughter LOVE’S her car! Thank You for making the buying experience a breeze!
Wow what can I say other than this dealership and it’s employees are the gold standard in service
The team is quick and efficient. Great service.
These guys are the best in town. Felt guilty cheating on the team - Casey and Ken - going to a cheaper CJDR dealer for service. Bad idea. Really happy they fixed my Giulia’s bumper, rather than recommending a replacement like everyone else for $2k. Thanks for finding the punctured tire the other guys missed too. Thanks folks
Happy with the service I received. Quick and professional. I appreciate the car wash as well. Thank you
Elena is wonderful. I'm on my third Alfa Romeo vehicle and I inted on coming back. Elena is extremely friendly, professional and has made each process in leasing smooth and easy. She always makes me feel comfortable and makes sure that I am understanding the process, every step of the way. Will absolutely continue to come back when my current lease is up! Steven (Sales Manager) also made my leasing experience smooth and relaxing. He helped me secure a great deal and felt very much "on my side"! I really appreciated his guidance and help.
All around really good service
Great service from Kevin and the team! All went extremely smoothly - thank you so much!
Casey did a great job of keeping me informed. Very happy with the service. Wish it would have cost less.
Best service department I have ever been to, each and every individual went above and beyond.
Outstanding service and customer care. Penstock is just stellar staff with a brilliant personality. Thank you. Dr. Babak kateb
Paul is very professional Paperwork preparation was done promptly, in less than 20 minutes. Thanks
The staff is professional, friendly and helpful. Casey always makes sure things go seamlessly and keeps me informed along the way.
Very professional and courteous service. Car was ready when indicated.. I was always informed of service with updates about car
Fixed as needed with no hitches. All good!
Very efficient, friendly dealership right from initial contact to getting my dream car delivered on the same day to my home. When he delivered the car Jose spent a lot of time explaining the operation and all aspects of the operating systems. Alex (sales) Eric (manager), Nic (finance)and Jose (delivery and technician) were very courteous and always had time with us in the showroom and a quality operation in Santa Monica.
Very courteous and professional from the minute you drive into the service area. I was given first class treatment from their treatment of my car, to the service lounge with smoothies, pastries, and fresh fruits. It made waiting for my car pleasurable. Then they washed my car to top off the great service!
Excellent customer service. Staff is very friendly and knowledgeable. Best dealership ever
Great dealership to deal with. Wonderful customer service.
Amazing customer service!!! Salesperson rocked!! We are totally delighted, and satisfied! Service was clean, on point and fast service.
Excellent guy such a pleasure to work with. Had my car ready on time and in perfect condition
The Service and Sales staff were welcoming and very helpful. I would definitely recommend this dealership.
Ken was great! Able to to get an appt quickly and got my car back with the timing promised
Great salespeople, because of the salespeople and management i am a return customer. this is my second car I bought from the same dealership . Easy to deal with, honest don't waste time shopping if you want to buy or lease Maserati or Alfa Romeo go to Santa monica dealership. .